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Posted: March 25th, 2018 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Summary
We’re a team of Product Designers and User Experience Researchers with a diverse set of skills and some serious UX chops. We create experiences for people who learn and teach in K-12 schools, higher education, and business.
We’re looking for someone who’s familiar with the broad UX tools and activities with particular strength in visual design
What we offer
- A design team like no other
- A place for you to learn and grow as a designer and a person.
- Projects that will make you feel good again about working in tech.
- A chance to change the way the world learns.
We also offer a strong team environment and a strong commitment to work/life balance. Your quality of life matters.
What we’re after
Passion – We want to see your passion for people, for design, and for working collaboratively, both with other talented designers and user researchers and with members of cross-functional teams.
Portfolio – You don’t need to have launched products that have changed the world. But, you’ll need to show us your designs and artifacts and talk to us about the business and user problems you were trying to solve and how you approached your work.
Point of view – We want to hear what you have to say. We’re looking for designers who can provide rationales for their work. You’ll need to be able to talk about your ideas, concepts, research findings, and designs in front of others, including senior leadership.
Collaboration – You’re a team player, a self-starter who wants to collaborate with others. You understand that everyone can be a leader. You’re comfortable collaborating with other disciplines and with facilitating sessions with colleagues and with users.
Experience – You have real experience – about 2+ years’ worth. You should be able to share examples of artifacts you created and activities you facilitated, how they had an impact, and what you learned. Points for experience in an agile environment and for knowledge of Lean UX, Design Sprints (Google Ventures version of Design Thinking process) & Story Mapping. Bonus points for experience designing and facilitating user research.
About D2L…
Learn more about us, check out D2L.com & Brightspace.com or find us on Instagram & Twitter – because this role description is way too long already…
Posted: March 25th, 2018 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Miovision’s mission is to provide the foundation for tomorrow’s smart cities by transforming the way traffic networks are managed today. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations have made it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians since 2005. With offices in Kitchener, Canada and Cologne, Germany, Miovision serves over 17,000 municipalities worldwide. For more information, visit www.miovision.com
Miovision is looking for a Intermediate/Senior UX Designer to work alongside a team of talented engineers solving complex problems in the traffic and transportation space. The ideal candidate should be able to understand and align customer and business goals, to create highly engaging customer experiences. You are someone who is killer in Interaction Design, strong in Visual Design and Prototyping, capable in User Research and Information Architecture.
Why your work will matter:
Miovision’s mission is built around helping cities use data to solve big and impactful problems. Our hardware helps cities to connect to their infrastructure and sensors, and unlock the data trapped inside. Our software conveys the insights that enable cities to make critical decisions that ensure a safe, efficient, and productive city. As a UX/UI designer, you’ll ensure that city engineers and decision makers can understand the data they’re looking at and make it actionable. How does a city planner sort through mountains of data to understand what the most dangerous street crossings are? How does a non-technical city executive look at a dashboard to understand what parts of her city have the largest mobility problems and need more investment? We see great and thoughtful design as one of the essential pieces to solving these sort of challenges, and we’re looking for designers who are passionate about creating a massive impact in how cities operate.
Things we’d like you to do:
Delivery
- You develop the process/approach for tackling a design problem, using known methods, and can anticipate future design implications.
- You are confident in applying best practices to common design problems.
- Working with PMs, you lead the solution of specific customer problems, while connecting to the broader product vision.
Communication
- Communicates design rationale to PMs and Devs
Validates designs with key stakeholders / users.
- Prepares and delivers validated mockups for the product development team.
Leadership
- Clarifies success metrics with PMs in order to tie design efforts toward delivering business value.
- Facilitate/lead design exploration activities (eg. design sprints).
- Be a champion for design thinking and processes across the company.
Things we’d like you to have:
- You have at least 5 years’ experience in user experience(UX) design with some focus on complex products.
- You have a strong understanding of the fundamental visual and interactive design disciplines and principles.
- You’re someone who is killer in Interaction Design, strong in Visual Design and Prototyping, capable in User Research and Information Architecture.
- You’re able to quickly iterate through design concepts by sketching, wireframing, and low-fidelity prototypes.
- You’re able to deliver production-ready/customer facing high-fidelity mockups with your favourite tools (eg. Sketch, InVision, Adobe, etc.)
- You have a portfolio of works demonstrating the successful delivery of outstanding interface design solutions.
- You have excellent verbal and written communication skills.
- You have a strong understanding with an iterative design process, and able to prioritize tasks and meet tight-deadlines with minimal supervision.
- You have experience presenting your work to executives and defending it when necessary.
What Success in Your First 90 Days looks like:
First 15 days
- Meet with PMs of each product line to get an understanding of the product roadmaps and vision for Miovision product areas.
- Meet with Miovision’s brand leaders to understand brand considerations inside of our products.
- Get a general understanding of target users and overall product/market strategy.
- Conduct 1-on-1s with PMs and dev team leads to understand their goals and challenges and opportunities to improve on design involvement.
- Take inventory of design assets across various tools (eg. Sketch, Moqups, InVision) and make recommendations on design asset and prototype version management.
First 30 days
- Conduct a design review of existing products and identify key gaps in usability, information architecture, consistency and opportunities for improvement.
- Get your feet wet with a specific customer problem / product area and assist in the research and design of a solution.
- You work with PM, Customer Success, and Product Marketing to understand and support new feature/product introduction
First 90 days
- You have an intimate understanding of product goals, and user needs & motivations.
- You work closely with PMs and development team to assist in research, prototyping new solutions for discovery, and getting user feedback.
- You assist in the development of product requirements with supporting mockups / prototypes.
- You understand and consider the brand and vision for Miovision as you apply that to your design deliverables.
- Your designs are reaching customers in production, and you are providing feedback and acceptance throughout the development process.
To Apply:
Visit miovison.com/careers/and attach your resume and portfolio to your application.
Posted: March 13th, 2018 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Zenreach was created to solve one of the most important problems in the modern economy—the majority of our time is being spent online, yet over 90% of purchasing still happens offline — and there is no link between the two systems. Brick-and-mortar merchants are working decades behind their online counterparts without essential data and tools. We created Zenreach to give them the same level of technology and transparency that anyone operating online has come to expect.
Position Summary
Greenfield Labs, the Zenreach R&D lab in Kitchener, Ontario, is seeking a highly-motivated Senior-Staff level UI/UX designer to help create and maintain Zenreach’s core product. An ideal candidate has the ability think about experiences holistically which means you have a good balance between technical knowledge, research abilities, problem-solving skills, and awesome visual design/interaction skills.
Zenreach is backed by leading investors with decades of experience in building enterprise hardware and software. We were also featured as one of the top breakout startups of 2017! Interested in closing the loop between the online and offline worlds? Join us!
What you’d be doing
You’ll join a small but mighty design team and have the opportunity to shape the design function as we continue scaling the business. You’ll have the responsibility of partaking and leading a full cycle design process, from research and developing initial wireframes/flows to creating magnificent visual designs, all while maintaining a user-centered design mindset. You’ll be spending a great amount of time with your good friends Sketch, Illustrator, Photoshop, and the prototyping tools of your choice. But you’ll also be working hand-in-hand with the engineering, product, and other teams not affiliated within the EPD organization. You’ll also create, facilitate, and manage component and pattern libraries for our web and mobile experiences ensuring a holistic experience regardless of device type. You’ll provide guidance on design strategy and structure work to effectively solve design challenges. You’ll also be play a key role in mentoring junior staff, and providing oversight of their day-to-day execution work.
About You…
- 5+ years of relevant b2b experience. From discovery and ideation to documentation and implementation support.
- An inspiring online portfolio demonstrating strong and agile/Lean UX/Visual skills.
- You’re obsessed with the details and have the ability to think about features holistically.
- You have the ability to research, share, and apply new trends in design, usage, and technology.
- You’re a person that works openly, is able to continuously share progress, and solicits feedback from other verticals outside of product and design
- You’re extremely fluent in working with Sketch, Adobe Creative Suite, and various prototyping tools
- You’re self motivated with a positive attitude and always consistently looking for ways to improve our product
- In addition to your design-thinking skills, you also have great soft skills and want to help cultivate our company culture
- You’re always hungry for more, embraces challenges, and always is open to new ways of thinking
Perks & Benefits
- Excellent and comprehensive health plans
- Flexible Vacation Policy
- Fully stocked kitchen with healthy (and unhealthy) snacks and beverages
- Catered lunches
- Enhanced Paternity/Maternity Programs
- Organized volunteer events to give back to our community
- Off-sites, events and happy hours
Not ready to apply, or have some questions first? Feel free to email our Recruiter, Gary Good, directly at gary@zenreach.com.
If you’re interested in this role, please apply on our website here.
Zenreach is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
Posted: February 8th, 2018 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
At Carnegie Technologies, we are a strong technical team that builds communications products for the multitude of networks available today. Whether that’s combining LTE and Wi-Fi together for better-quality VoIP calls that aren’t disrupted when you switch networks, aggregating networks together for smoother video streaming, giving your smartphone the ability to place calls over satellite from anywhere on the planet, or constructing end-to-end IoT systems that take advantage of the latest wireless protocols, we’re always looking for ways to get the best experience at the lowest operational cost.
We come from many different backgrounds and levels of expertise – but to all of us, craft and functionality are equally important. We constantly learn and hone our skills and incorporate those experiences into every line of code. We don’t ship “fast” solutions – we ship the right ones for our customers. We’re also leaders that create quiet time to solve hard problems and the space to focus on the best result.
Our engineering team is spread across our offices in Kitchener-Waterloo, Canada; Austin, Texas; and Romsey, UK. You’ll have the opportunity to work with our super talented team of people, from experts in networking, machine learning, and applications to some of the pioneers of Wi-Fi itself. You might even get your name on a patent!
UX at Carnegie
The UX Lead will be responsible for tackling the UX challenges across all facets of our product portfolio, like those we’ve worked on in the past year:
- Visualizing a wide variety of Internet-of-Things devices on mobile phones, tablets, and laptops
- Eliciting user preferences on cost versus performance when aggregating bandwidth
- Guiding users through pointing a satellite antenna towards the closest satellite
- Distilling the information from dozens of IoT devices into simple, actionable alerts
- Explaining the difference between single-flow and multi-flow bandwidth aggregation, visually
- Designing the “out of the box” experiences for new sensors
- Communicating success and errors using minimal LEDs on hardware devices
- Preventing activation of satellite emergency services by accident, but not introducing delay in a real emergency
- Visualizing sensor locations in urban, rural, and indoor environments using different types of maps
- Designing mobile web apps for multiple screens devices that don’t feel “lowest common denominator”
- Testing applications with outdoor workers, in rural locations, in the middle of summer. In Texas.
The Role
The UX lead will be responsible for interaction design and user testing across our product lines.
- You’ll be a player, and a coach – actively designing the user experience of our products, and leading others to achieve the best result
- When you are designing, you’ll be designing user interfaces, developing pattern libraries, eliciting requirements from our product teams, writing personas and user stories, troubleshooting existing designs, and doing hallway usability tests
- When you are leading, you’ll be doing design reviews, setting internal best practices, locating great UX teams to work with, building our internal team, and coordinating UX activities
- Your early wireframes will be quick sketches on paper, on a whiteboard, or with other tools – to elicit ideas or to explore a concept
- You’ll do later designs in HTML – to capture interactive elements of the design, and hand them off for implementation to our development teams
- You’ll initially be the only UX professional at Carnegie – but lead a global set of UX teams working on specific products and industry verticals
- You’ll be working across all our products – network convergence, IoT, and Satellite (and more to come)
- You’ll be pushed by your colleagues to deliver quality products in a reasonable timeframe – and trusted to seek input from then take the best action
About You
- You have a wide knowledge of user experience/human factors/interaction design/user interfaces – through a related degree or diploma, or practical experience
- You are self-motivated and independent, and excel at taking high-level guidance and just getting things done
- You have very strong verbal and written communications skills
- You are comfortable programming in HTML, CSS, and JavaScript – enough to be dangerous, though you won’t need to work on production code
- You are comfortable working with visual design tools, whether Photoshop, Illustrator, or others – though you’ll work with our marketing team on the final look and feel
- You are experienced with writing and maintaining personas, scenarios, user story maps, and other artifacts that place the design in context
- You have deep knowledge of designing for mobile, including multi-screen and multi-device limitations
- You have experience working in a cross-functional role, bringing together engineering and product to make applications that delight users
- You are comfortable using version control (we use Git), video conferencing, Slack, and running commands on the command line
- You have some experience leading a UX team and shipping products
- You want to work in a small, fast-moving team with lots of responsibility (and few roadblocks to getting things done)
- You want to understand how the Internet works at a deep level, and why rebooting your router fixes it when it breaks
Work Location
You’ll be working out of our office in Kitchener-Waterloo, Canada, with occasional travel to our office in Austin, Texas
Apply Now
Send your resume and a few examples of your work to dev-jobs@carnegietechnologies.com
Posted: December 14th, 2017 | Author: Adam Euerby | Filed under: Jobs | Tags: job | No Comments »
If you’re interested, share your resume and portfolio with Adam Euerby, Sr Product Designer, at the Lab: aeuerby@fairventures.ca
User Experience Designer
Are you a UX designer early in your career looking for experience in a number of industries and projects? Interested the early inception stages of the product lifecycle? At FairVentures Lab, we’re looking for a UX Designer to help us work with Fairfax companies spanning insurance, restaurants, and retail industries to explore new markets and create innovative digital products and services. In the position, you’ll help with doing UX research to explore market and customer opportunities, rapid prototyping for mobile and other digital channels, and visual design for clear and realistic presentation of design concepts to customers and stakeholders. You would also contribute to the FairVentures Innovation Lab research agenda, exploring new digital experience channels and techniques including VR, AR, voice, chatbot, using applications of data analytics, behavioural economics, game design, and persuasive design.
FairVentures Innovation Lab is the innovation initiative of Prem Watsa’s Fairfax Financial Holdings Ltd. We’re a diverse and experienced team of passionate technologists in the areas of product, design, data, startup investment, and software development. We research, develop, partner and invest in innovative solutions to support the Fairfax family of companies. We’re centrally located in Downtown Kitchener in one of the largest corporate innovation spaces of the Communitech Hub. The beautifully retrofitted heritage tannery building has full kitchens with espresso machines, a fitness center, an indoor basketball court, games room, private showers, and a patio with BBQs; all in proximity to the buzz of over 100 start-ups within the local incubation programs.
Come join us in this exciting opportunity to help shape the future of world-class Canadian company operating on the global stage. For more information on Fairfax Financial Holdings please visit www.fairfax.ca
WHAT ARE WE LOOKING FOR?
- Quick learners with a creative and analytical mindset.
- Systems thinkers who are always looking for new ways to frame problems and design solutions.
- Motivated team players who are capable of owning and driving assignments.
- Desire to explore new technologies, methodologies, and tools.
- Entrepreneurial spirit and a desire to explore the unknown.
RESPONSIBILITIES WILL INCLUDE:
Interaction Design
- Design prototypes for web, mobile, chatbot, data visualization, and other digital applications based on input from user research, design sprints, and other requirements sources.
- Create mockups, workflows, conceptual models, and other design documentation to communicate design concepts to the Lab team and Fairfax stakeholders.
- Elicit feedback on design concepts to drive iteration and refinement of design concepts.
User Research and User Testing
- Recruit participants from sources such as Fairfax companies, local sources, and agencies.
- Plan research activities including objectives, research questions, hypotheses, methods, interview scripts, and surveys questions.
- Coordinate interviews such as participant scheduling; remote calling; prototype set-up and instructions; notetaking; and other tasks required of those attending the interview.
- Analyze data (notes, photos, videos, etc.) for patterns to develop user personas, context scenarios, and other user and context models.
- Communicate findings and implications from user research with Lab team and Fairfax stakeholders.
Visual Design
- Clear and realistic presentation of design concepts to customers and stakeholders.
- Design with a consistent look and feel that conveys a believable brand concept.
Research and Lab Support
- Create visuals such as diagrams, infographics, logos, presentation slides to support the Lab’s outreach and communications to Fairfax companies.
- Research in UX issues of emerging technology (ex. AI, voice UI, chatbots, AR, VR, Game-based design, advanced web technologies).
- General UX support (FV website, presentation visuals, newsletter contributions, etc.).
QUALIFICATIONS, SKILLS, & OTHER REQUIREMENTS:
- Portfolio of work that demonstrates your approach to solving user experience design problems.
- Product design experience preferably within a software, hardware, and/or start-up environment.
- Proficiency with design and prototyping tools such as Sketch, Figma, Photoshop, Illustrator, Balsamiq, Axure, Framer, Principle, etc.
- Experience with responsive web and mobile design.
- Experience conducting primary research including user research interviews and user testing.
- Comfortable facilitating or supporting the facilitation of design-related workshops.
- Excellent visual communication skills including whiteboard sketching, presentations slides, diagrams, etc.
- Excellent communication skills (spoken and written).
- Working knowledge of the Microsoft Office and Google Products.
- Familiarity with software development processes, Agile and Lean methodologies is an asset.
- Experience working a UX designer on an agile development team.
- Front-end development experience not required, but an asset.
Posted: November 24th, 2017 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Want to work in a fast-paced, collaborative environment and see your work quickly impact product? Want to interact with customers on a regular basis and be an advocate for the customer? Then this position may be for you!
Summary
The mission of the NetSuite-Oracle Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.
As a member of the team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience. You will work with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.
Responsibilities
- Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.
- Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.
- Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
- This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.
Qualifications/Skills
- 5+ years’ experience doing qualitative and quantitative user research.
- Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
- Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
- Ability to creatively come up with appropriate research and usability methods for given research questions.
- Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
- Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
- Outstanding written and verbal communication skills. Strong analytical and presentation skills.
- Nice to have: Consumer UX experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
As part of Oracle’s standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position).
Detailed Description and Job Requirements
Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.
As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.
Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. Typically four years of software engineering or related experience needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Interested candidates should send resumes directly to: alex.lyubelsky@oracle.com
Posted: November 8th, 2017 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
About the role
In this exciting role you will be directly impacting our customer facing technologies and improving the way companies access meaningful information using Kiite. We are looking for someone who is passionate about translating insights of real people, data and customer research into beautifully designed user-friendly interfaces. If you’re constantly sketching ideas, dreaming in wireframes and always thinking of ways to improve user-design, we want you on the team.
In this role you’ll
- Lead UX Design projects from start to finish, create stunning interface designs and experiences for our end users.
- Listen to our users needs, feedback and obstacles and allow that information to guide the design process in order to create meaningful solutions for real people.
- Collaborate with a small, diverse, multidisciplinary team of engineers, developers and marketers to bring design concepts to life.
- Perform Usability Testing to identify what works and what doesn’t.
- Solve and define complex problems and make user-experience decisions related to core, and new, functions and features.
- Execute multiple thoughtfully designed concepts and prototypes. Maintain high quality work without sacrificing speed.
In your first 6 months on the team, you will
- Design and help implement a modern, web-based client dashboard & account management application
- Author chat-based user workflows and experiences
- Organize and run user-testing labs and experiments
What we’re looking for
Don’t worry if you don’t have all of the qualifications listed below — we’re particularly interested in someone that learns quickly, so if you only meet some of the criteria below but think you’re up for the challenge, please still reach out — we’d love to talk to you!
- 3+ years experience working in a UX role for business-focused tech in web-based platforms
- Passion for solving core product problems, taking ownership on all facets of a user experience (strategy, interaction design, and research)
- An understanding of interface & user experience design best practices for web and mobility devices
- Demonstrated ability to synthesize real user feedback into designs
- Experience collaborating with multiple disciplines including product, engineering, data analysts and more
- Knowledge of design tools such as Adobe Creative Cloud, Sketch and Invision
- Experience working in a collaborative, fast-paced and constantly evolving environment
- Previous experience with agile teams, agile methodologies and accessibility compliance
About Kiite
Kiite has built the world’s first Intelligent Sales Coach. The workplace is changing; new employees have more complex needs, want more personalized and frequent interactions, while also demanding more independence and changing jobs more frequently. Companies can’t survive the future of work with yesterday’s management practices. Kiite uses machine learning and natural language processing to give employees more autonomy and make managers dramatically more productive.
Kiite emerged from the founding team of TribeHR and our founding team includes deep roots in the HR technology space including employment and investments in NetSuite, Oracle, Rypple, Dayforce, and Axonify. We’re a team that’s dedicated to building extraordinary workplaces, and we’d like you to join us. We care deeply about inclusion & diversity – we’ve written about it, spoken about it, and live it
Interesting Facts
- Our team is 50% women and 30% immigrants
- We have more data scientists than developers
- Kiite means “listen” in Japanese, which is apt for a company improving management
The Environment & Benefits
- Located in Uptown Waterloo, in the Communitech Data Hub
- Flex hours & unlimited vacation
- 100% Paid, premium medical, dental, and vision coverage
- Equity
- Office is wheelchair accessible
Posted: July 22nd, 2017 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Do you have a background in and a passion for user experience? Have you always put the needs of your customer at the forefront of your problem-solving approach? Are you seeking an opportunity to work on a heavily trafficked, high profile website? If you’ve answered yes to all the above, we may have the role for you!
Working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged to help our customers reach their dreams and aspirations, the Manulife Bank Digital & Payments team is seeking a highly motivated Digital Content Consultant to join our team. The Content Consultant will work closely with stakeholders, team members and the Digital Product Manager to develop content strategy, requirements and see changes through from idea to implementation and ongoing traffic analysis for different Manulife Bank digital properties.
Responsibilities
The Content Consultant’s responsibilities include, but are not limited to:
- Owning all web and digital content management activities
- Develop a content strategy for Manulife Bank digital properties
- Ensure the information presented on Manulife Bank digital properties is fresh, informative and appealing to meet our short and long term business goals
- Oversee all content to ensure customer engagement, brand consistency and a positive customer experience
- Collaborate with content, marketing and design teams to plan and develop site content, style and layout
- Optimize content for SEO and AODA
- Analyze and provide recommendations on website traffic and user engagement metrics
- Manage content distribution to online channels and social media platforms to increase web traffic
- Continually maintain a priority list and roadmap of upcoming enhancements to keep the site fresh, relevant and leading-edge
- Remain abreast of innovative digital approaches and continually push the envelope to ensure Manulife employs and leverages opportunities
- Assist Digital Product Manager(s) with strategy
- Guide minor projects (enhancements) through the complete lifecycle, drawing upon internal and external resources, as required
- Creation of user interface (UI) layouts reflecting the predefined user experience (UX) standards created and maintained by the User Experience team
- Design of templates for key digital communications to drive engagement with content and desired actions (e.g. Advisor/Mortgage Broker newsletters, Onboarding communications etc)
- Coordination and scheduling across all channels of:
- Marketing promotion pages
- Banners
- ABM screens
- Email templates
- eNewsletters
- * Performing web analytics (in coordination with Canadian Division Digital Team)
- * Executing rate change communications
- * Assist in platform migration activities as needed
- General site maintenance
- Broken link scanning, SEO validation etc
- * Triage internal inquiries to the appropriate area of the Digital & Payments team
- * Manage and prioritize incoming requests for updates to digital properties
Qualifications
Minimum Qualifications:
- 3-5 years of relevant work experience
- Post-secondary education preferably related to Digital Technology, Business, Marketing or Communications
- Proven work experience with Digital Content Management
- Hands-on experience applying the fundamental principles of user experience design within user flows, sitemaps and low & high fidelity wireframes based on specifications, goals, needs and limitations
- Ability to leverage research findings to improve the online experience customers
- Experience with Adobe Experience Manager or other content management systems
- Highly organized with an ability to prioritize conflicting demands
- Knowledge of search engine optimization (SEO) best practices and digital analytics and their use in driving business results
- Experience managing and maintaining strong relationships with business unit stakeholders and team members
- Experience with online marketing campaigns, including management of targets and optimization methodologies would be a bonus. The ideal candidate will have knowledge of modern marketing tactics (e.g. contextual display advertising, dynamic PPC, latent conversion measurement)
- Skills and understanding of digital marketing/direct response conversion and A/B testing and optimization
- The incumbent will possess an excellent balance of analytical, communication and user experience skills and will be unafraid to challenge others to continually improve business results.
If this is your unlimited, please apply now!
Posted: July 22nd, 2017 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Have you ever wondered how one of North America’s most successful companies develops some of their most innovative ideas? If so, you should consider joining our fast-paced and passionate engineering team at TD Lab. We ideate, build, and validate solutions that shape the future of digital banking. The TD Lab Incubator is a lean and highly collaborative work environment where our progressive team is changing TD Bank one sprint at a time. Make your mark by leading in this design role with a team that operates like a well-funded start-up all while helping teams at the bank lead the way across our many, diverse business lines in fintech!
As a product (UX) designer in a role like no other, you will be involved in every aspect of the concept development process – including documenting ideas, prototyping solutions, designing flows and validating them with customers. You will conduct foundational research to understand the problem to be solved. And with the team, you will aspire to learn everything we can about user behaviours, attitudes, goals and emotions. You will utilize your skills in product design, interaction design and visual design to explore the future of banking and how it might impact millions of customers. And, all within our well-resourced Lab located in the open and collaborative workspace in the Waterloo
Region’s Communitech Hub alongside other leaders of corporate innovation , Velocity Garage , and a host of start-ups.
What we’re looking for:
- Portfolio that highlights your project work.
- Min 2 years of product design experience (ie. interaction, UX, visual design).
- Min 2 years of conducting user research and user testing.
- Platform pattern knowledge (ie. across web, mobile, hybrid).
- Ability to create high-fidelity mockups using tools such as Sketch, Figma.
- Experience with Design Thinking through Design Sprints.
- Effective communication and presentation skills.
- Critical thinking and delivering on multiple projects simultaneously.
The responsibilities include:
- Being an owner that achieves results through end-to-end project accountability, stakeholder collaboration.
- Build innovative concepts and experiences for many types of customers.
- Explore the use of emerging design frameworks with prototype development.
- Lead Design Sprints to market-test how a prototype should look and function.
- Mentor design interns by teaching best practices, perform design critiques, etc.
- Conduct user research to help understand problems we’re trying to solve.
- Develop storyboards, mockups, prototypes to communicate design ideas.
- Shaping sprint demos and pitch concepts to senior technical executives.
- Sharing insights from projects with other teams just as eager to learn.
- Help continuously evolve and improve the TD Lab design process.
The research methods to have experience with as a bonus include:
- Jobs-to-Be-Done framework.
- Survey research (e.g. question phrasing, survey coding).
- Usability testing (e.g. lab studies, RITE studies).
- Benchmarking (e.g. evaluate competitors using qualitative, quantitative data).
The Perks:
- Monthly team events (e.g Bowling, Archery Tag, Axe Throwing, Escape Rooms)
- Latest MacBook, mobile devices (i.e. and whatever consumers use everyday)
As a TD Lab Product (UX) Designer, you really have a passion for the concept development process. You drive several projects at any given time and are exposed to the latest in modern digital technology. You have the opportunity to act like an entrepreneur, bringing impactful ideas to life while taking on challenging design tasks that ultimately best serve the best TD customer experience.
If you are a self-starter, want to be an influencer of change, and are looking for a challenge – this job is for you! Apply now.
Posted: July 4th, 2017 | Author: Mark Connolly | Filed under: Jobs | Tags: job | No Comments »
Description
Equitable Life of Canada is looking for an experienced UI/UX developer for a 3-4 month project to redesign our salesforce web portal. This exciting opportunity allows you to redesign the portal from the ground up using industry best practices and innovative ideas.
As a UX designer at Equitable, you will interact regularly with the project team, project stakeholders, and end users to come up with easy to use designs that are innovative and engaging.
What you will do
- Identify design problems in current applications and devise elegant solutions
- Turn concepts into mockups that lead to intuitive user experiences
- Make strategic design and user-experience decisions related to core, and new functions and features based on research and analysis
- Take a user-centered design approach and rapidly test and iterate your designs
- Take smart risks and champion new ideas
- Work ahead of and create assets (images, HTML, CSS) for the developers
- Facilitate design sessions and use iterative UX techniques to transform findings and feedback into an informed user-centric design
- Lead design sprints and collaborative working sessions with team members and partner stakeholders
- Ensure level AA accessibility compliance (following standards for Ontario, Canada)
- Ensure designs are mobile responsive
What you need
- 2-4 years’ experience working in UX for web-based platforms.
- Experience in user research, interaction design and visual design for the web.
- Strong creative research, writing, and design skills.
- Strong communication skills, but better listening skills.
- Experience with wireframe software
Nice to have
- Ability to create interactive prototypes in HTML, JavaScript, CSS or other tools
- Experience working in Agile development environment
Education
- 3-year diploma or 4-year degree in design, computer science, human-computer interaction, or similar
How to apply
Please send your resume and cover letter to Lisa Pagnacco at lpagnacco@equitable.ca. Please include your portfolio and/or samples of your work to be considered for this position.