Job: Solutions UX Designer at TD Lab

Position: Solutions UX Designer
Company: TD Canada Trust
Location: Waterloo, ON

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).

TD is the sixth largest bank in North America by branches and serves over 24 million customers in three key businesses operating in a number of locations in financial centres around the globe:

• Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
• U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
• Wholesale Banking, including TD Securities.

TD had CDN$1.1 trillion in assets on January 31, 2015. TD also ranks among the world’s leading online financial services firms, with approximately 9.7 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.

Department Overview

Reporting to the AVP, TD Lab & Enterprise Innovation, the Senior UX Designer plays a key role leading solutions exploration, design, and development across the TD Lab and TD Lab Accelerator teams – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Lean, creative, and experimental, the TD Lab delivers exceptional experiences by understanding our customers. The TD Lab team explores new solutions and emerging technologies through ideation, design, prototyping, and tech partnerships – and delivers new solutions to test in market.

Job Description

The Solutions Designer plays a key role leading solutions exploration, design, and development – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Job Responsibilities:

• Design flows and experiences that are incredibly simple and elegant
• Work closely with other designers, engineers, and marketing to ship extraordinary products and experiences
• Designing highly functional user interfaces using design research techniques, including in-field observations, customer interviews, usability testing, and other forms of user need-finding.
• Build personas, storyboards, flowcharts, wireframes and prototypes.
• Effectively communicating research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
• Working closely with development teams to ensure that design specifications are implemented.

Requirements

• A Bachelor’s Degree in Human-Computer Interaction, Interaction Design, or a related design discipline
• 2-3 years experience creating impactful and attractive products with multidisciplinary teams
• Knowledge of interaction design and user testing methodologies, across a wide variety of ecosystems and platforms.
• Love of collaboration
• A solid understanding of visual design principles across a range of digital platforms including web, mobile, social, tablet, kiosk, and whatever is next
• Proven ability to generate assets for build phases
• Good communication skills to articulate creative and aesthetic choices to team members
• Capable of taking design and performance feedback extremely well
• Ability to multitask, prioritize projects, and communicate progress and expected milestones
• Track record of maintaining the quality of your designs throughout all phases of the project
• Obsessed with finding the sweet spot between beauty and functionality
• Proficiency with design and prototyping tools such as Photoshop, Illustrator, Balsamiq, Axure, etc.
• You need to love what you do, have opinions, work well in a team, and get excited about design and UX.
• Have experience in guiding real products, for use by real people from concept to completion.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Apply now.

January 2016: Melissa Bernais on designing for TV

This month, Melissa Bernais joins us to provide a view into the world of designing for TV. We’ll learn that TV is TV is TV – except when it’s not.

For the past five years, Melissa has been documenting mental models and designing software used by TV broadcasters and service providers, and she’s learned that while roles and responsibilities may be similar from master control room to master control room, there’s wide variety in terms of goals, needs, workflows, business model, industry structure, technological standards, and even political concerns. And that’s just in North America; add the rest of the world into the mix, and… oh man.

Knowing what the end game is isn’t always enough. Understanding how a customer needs to get there is everything. The fun includes:

• exploring the differences between Canadian, American, Asian, Australian and European broadcast business models
• figuring out how to finesse the goals and needs that these models bring in on-site & remote customer engagements
• disseminating that information out to Product Strategy
• incorporating those needs into tools that can be sold worldwide

Melissa will share what happens when a small UX team champions the need for customer research to a multi-national company serving an International customer base. She’ll talk about everything from finding and gaining internal, organizational trust and locating customers that you can talk with, to the language barriers, cultural differences, opposing priorities, and product frustrations that come with consulting directly with the people who buy the things you design.

She’ll also look at what happens when you need to distill a wide range of competing needs into products that accommodate current use patterns, anticipate future needs, and can scale to new, unforeseen methods of connecting people with content — doing all of this for customers in very different situations.

About Melissa Bernais

In her own words:

“Practicing UX for over a decade, I’ve had a lot of job titles – architect, engineer, designer. And while none of them are wrong, they’re not quite right either. I draw boxes. I talk with people. I solve problems.”

“UX is my second grown-ass person career. Looking back on things, I can honestly say that what I do now has its roots in what I used to do, and what I went back to school for – connecting people with what they want in the easiest way possible. I’ve worked in the music industry in sales, licensing and publicity, trained to become a librarian, and spent time both agency and client-side as a UX practitioner. It’s all been pretty great fun.”

“I have recently added a broken finger tip to my list of self-inflicted, completely avoidable, accidental injuries. Just a little bit about me, y’all.”

When and where

Thursday January 21, 2016
5:30 to 7:00 pm
Communitech Hub
Atlas/Matrix Room
[View on Google Maps]

Please register for this free event

Job: UX Design at Innosphere

Company: Innosphere
Position:UX Designer
Location: Guelph, Ontario

Who we are?

Established in 1997, Innosphere has been providing superior software solutions for enterprise and small business in an industry that is constantly moving forward. As a member of our Agile Team, you will be part of a thriving, fast-paced, self-directed, collaborative environment where our goal is to achieve 100% client satisfaction. We are looking for talented, high-energy team members to help us create and innovate software solutions. Innosphere is committed to personal and professional development and growth within the organization.

Who we are looking for?

The desired UX Designer will work with product development teams by leading the design of beautiful and intuitive user experiences for software applications including online, mobile and installed. In this role you will provide wireframe mockups and storyboards of the user experience, take the lead role in the design review process, and work closely with users to incorporate feedback into your designs. In addition to the design of the user experience, you will be responsible for the creation and maintenance of a toolkit shared by multiple development teams to create a consistent user experience across multiple products.

What are the Core Responsibilities?

Responsible for the design of the user experience for products created by the Product Delivery team in the Software segment

• Participate in Product Delivery as a member of the cross-functional team and support ongoing work iterations month-to-month
• Create detailed storyboards, mockups, prototypes and communicate designs to product managers and the development team
• Produce and manage cross-browser compliant cascading stylesheets (CSS) for use by the development team
• Establish relationships with Product Managers to obtain client feedback and incorporate into designs
• Schedule meetings with stakeholders to learn both the needs of the business and clients as well as any constraints that may exist including technical ones from engineering
• Work closely with the QA team to ensure that your CSS files support the authorized browsers for the product you are working on
• You will help the team document the style guide as changes to the toolkit occur.

What skills and qualifications we are looking for?

• Degree in Human Computer Interaction, Interactive Media, Graphic Design (or related field) is a plus (not a requirement)
• 3+ years of experience in the design of web applications (SaaS)
• Experience working within an Agile software development team
• Experience designing for Mobile platforms including iPhone, iPad
• A well documented portfolio that showcases samples of design work
• Strong knowledge of web based technologies HTML5, Sass, Less, Modernizr, CSS3 and cross-browser compliance
• Experience with frameworks such as Boostrap or Foundation a plus
• Experience with jQuery is a must
• Experience TypeScript is a plus
• Knowledge of usability testing is an asset
• Excellent leadership, verbal and written communication skills

Apply online!

Job: Senior UX Architect at Sun Life

Company: SunLife
Position: Senior UX Architect – MAR01998
Location: Waterloo, Ontario

Sun Life Financial is seeking a leader with significant UX/UI experience to join our Digital User Experience team within Canadian Operations. You will be responsible for guiding and creating remarkable and progressive digital experiences for a variety of audiences to support our business in Canada. You will work closely with stakeholders in multiple business units to define the user experience for Sun Life Financial secure digital properties, ensuring they closely align with the client’s key success factors. You will work collaboratively with fellow members of the team to conceptualize design and prototype ideas for implementation on the web, mobile and social channels.

You as a UX Architect you will:

• Provide insightful high-level UX thought leadership and consulting in on various projects yet also have the ability to seamlessly shift to delivering detailed project designs and documentation required
• Determine the need for user research and user testing and orchestrate and oversee the process. Interpret and review research findings for presentations to project teams
• Lead the design of user interface related features and participate in developing progressive solutions for the public facing web, mobile and social channels. Apply sound interaction design principles to influence project strategy and direction
• Projects manage user experience deliverables produced by internal and 3rd party resources as required to ensure expectations are successfully met
• Be an evangelist for user experience practices across the company
• Be our in-house expert on web accessibility issues and ensure compliance with evolving accessibility standards
• As part of the UX Centre of Excellence, develop and maintain enterprise standard documents such as; user scenarios, personas, user flows, design mockups, wire-frames, prototypes, specifications, navigation maps, UI standards documents and other design documents
• Ensure standards and best practices are appropriately communicated and documented in Style Guides and other related UX Centre of Excellence assets
• Work to make sure that the workflow reflects the user’s needs and ensure consistency among features
• Define compelling and innovative user interfaces and interaction styles which result in improved user productivity for computer-based web and mobile interfaces
• Share user-centric design best practices through education and informal sessions across the organization.

Qualifications:

• Minimum of 5 years of experience in design / user experience
• University degree or certification in User Experience related field or equivalent work experience
• Portfolio demonstrating impactful customer experiences, including experience developing digital products from initial concept through to implementation
• Design experience ranging across web, mobile (mobile web and native applications) and social channels
• Strong knowledge and experience designing wireframes and interactive prototypes using industry software (e.g. Axure, Balsamiq)
• Well versed in current accessibility standards
• Proven track record and a passion for designing compelling, award-winning user interfaces
• Excellent design, verbal, writing and presentation skills
• Experience working with clients and various departments within a team environment
• Proficiency in HTML5 and CSS
• Knowledge of current web standards and the latest trends
• Ability to successfully manage and deliver on multiple projects

Note: depending on the specific resource hired for this role, more emphasis may be placed on specific responsibilities listed above.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com

*LI-CA1

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Apply online!

Job: Senior User Experience Designer at OpenText

Company: OpenText
Location: Waterloo, Ontario

Enabling the digital world

OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity

User Experience Designers at Open Text research, identify, and solve complex software design problems in an innovative, highly collaborative environment. We translate product requirements into designs that deliver compelling experiences that solve business problems. We’re responsible for designing the user experience framework, interaction and interface design for complex enterprise software applications.

User Experience Design works intimately with development to steer implementation details by advocating on behalf of the customer- in an in an agile/iterative product development environment.

You are great at

• Support Program and Product Management by performing user research, developing ongoing relationships with customers to build a shared understanding of their problems and needs
• Work with Product Management in helping to create the product backlog and define the user experience vision for the product.
• Identify and create user personas, buyer personas, and scenarios.
• Conceptualize, design and deliver intuitive and compelling designs for a complex product suite, or suites, that clearly support customer needs and business objectives.
• Advocate user needs throughout the development lifecycle in an agile/iterative environment to inspire the engineering team to develop the right product.
• Validate designs with customers and other stakeholders in order to drive iterative improvements throughout the development lifecycle.
• Coordinate among multiple designers supporting a suite of products, line of business or business unit.
• Maintain a cohesive user experience strategy for area of immediate responsibility; may lead or coordinate among other designers on cross-company UXD strategy. Researches and evaluates new product UXD support opportunities.
• Participate in customer site visits, beta test visits, customer briefings, customer councils, user group meetings, technical conferences, seminars, etc. as appropriate and as budget permits. Creatively engage with customers via virtual councils, webex sessions, and other remote technologies, especially when limited budget opportunities persist.
• Mentor peers, stakeholders, and teammates on customer-centered design principles and methodologies.
• Contribute to and help champion User Experience Design team initiatives, such as creation of design guidelines, process enhancements, toolkits, etc., fostering a customer-centered culture.
• Bring awareness of competitive software and emerging advances in the User Experience field, including interaction design, usability, user-centered design methods and state-of-the-art user interface technology into the company. Visit domestic / international customers and project teams (may travel 25% of time).
• Assist management to ensure proper workload balancing among other user experience designers as appropriate.
• Provide budget information to management for planning purposes. Assists management in developing budgets to ensure foresight and accuracy.
• Assist management in recruiting and staffing efforts, helping with initial applicant screening, on-site interviews and evaluations.
• Help drive awareness of the UXD team both inside and outside the company.

What it takes

• Strong technical background or the ability to quickly understand and articulate interactions in a complex technical environment
• Experience designing complex enterprise applications
• Experience in ECM, SAP, RM, BPM, ERP, WCM preferred
• UI development experience on web, desktop, or mobile platforms a plus
• Knowledge of UI development languages and tools (e.g. HTML, CSS, JavaScript, Flash, Java, C++) an asset
• 5+ years working with an experience design team… applicants with eclectic backgrounds welcome
• Passionate about creating products that best serve the needs of the user
• Effective at influencing and convincing colleagues, and highly motivated to effect change
• Strong analytical and problem solving skills, with the ability to conceptualize complex systems
• Demonstrated results-oriented work ethic and consistent record of meeting deadlines
• Excellent listener, facilitator, communicator, and team player
• Self-reliant, used to taking initiative, and great at follow-up
• Creative, with solid understanding of interaction design best practices / principles
• Requirements gathering and analysis
• Creation of user personas
• Task and workflow analysis
• Light prototyping (paper and click-through interactive)
• Heuristic evaluation and expert walk-throughs
• Usability testing and analysis of results and/or working with user researchers/usability engineers to convert test recommendations to design decisions
• Good analytical and organizational skills including the ability to organize and prioritize tasks
• Ability to work both independently and in a highly collaborate environment as part of a global User Experience Design team
• Ability to shift among multiple projects as needed in rapid, agile software development environment
• Goal driven; plans and manages toward achieving goals, anticipates problems and issues and proactively drives their resolution
• Prior experience doing UX within an Agile environment would be an asset
• Experience with a variety of UI design and prototyping tools, e.g. Visio, Photoshop, Dreamweaver, Axure, Balsamiq, Flash, etc.
• Web Development (HTML, CSS, PHP, JavaScript) and Flash experience a plus
• Knowledge of GUI accessibility standards (Section 508, WCAG, etc.) a plus
• Knowledge of Enterprise Content Management (ECM) products would be an asset

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental condition, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

Apply now

Or apply via LinkedIn

October 2015: UXtoberfest

September was a month packed full of UX events, making for plenty of intriguing ideas to discuss. Let’s celebrate that with conversation and debate over a beer or two (or whatever drinks you might prefer).

Happy UXtoberfest!

Please register for this free event

Thursday October 15, 2015
5:30 to 7:00 pm
Abe Erb Brewing
15 King Street South, Uptown Waterloo
Waterloo, ON

September 2015: A design case study from Christie

We have something extra special this month: our good friends at Christie Digital are hosting uxWaterloo at their Kitchener headquarters!

Christie is known for their leading digital projectors, used around the world in cinemas, offices, conferences, and more. And while the content that’s projected onto big screens is, of course, what’s of interest to most people — we’ll instead be digging into the question of how do you control the projected image?

Join Chris Kirby and Alan Woo from the Christie design team as they show how the team went about creating a remote control for a new projector. You’ll see and learn about:

• Examples of early to late-stage physical prototypes
• Their design process
• Incorporating user research into the project
• Many logistical details of bringing a design to life in a large organization

This uxWaterloo session is part of a full week of UX events in Waterloo Region, culminating in Fluxible, which is happening on the weekend. Celebrate UX in our community!

Parking and building entrance

Please click the photo below for a zoomed-in aerial view of where to park and enter the building at Christie.

RSVP required

Note that registration will be checked at the door. Christie does some amazing stuff, and they need to be careful with visitors to their facility! We manage our monthly events at Meetup.com, so please join us there and register for this free event.

Tuesday September 22, 2015
5:30 to 7:00 pm
Christie
809 Wellington Street North
Kitchener, Ontario

August 2015: Informal pub meetup

In the summertime when the weather is hot, you can stretch right up and touch the sky. You can also enjoy this August this August uxWaterloo session that features informal talk and drinks. We do a couple of these every summer and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, of course, count on hearing from Bob and Mark with an an update on Fluxible 2015.

Please register for this free event

Thursday August 20, 2015
5:30 to 7:00 pm
Patio at The Barley Works
(upstairs in the Huether Hotel)
59 King St. North
Waterloo, Ontario

July 2015: Informal pub meetup

It’s time to savour that summer feeling with a July uxWaterloo session that features informal talk and drinks. We do this every July and August and the laid-back atmosphere and conversations are a welcome addition to any summer schedule. Join us!

And, as has become a yearly tradition, count on hearing from Bob and Mark with an an update on Fluxible 2015.

Please register for this free event

Thursday July 16, 2015
5:30 to 7:00 pm
Patio at The Barley Works
(upstairs in the Huether Hotel)
59 King St. North
Waterloo, Ontario

Jobs: UX teaching positions at BrainStation

The folks at BrainStation are looking for some help teaching a UX course at the Communitech Hub in Kitchener. Here are the roles that they’re looking to fill.

Lead Educator – UX Design

Classroom Manager – User Experience Design

Teaching Assistant – UX Design

Follow the links for details on the positions and how to apply.