Senior Product Designer, RouteThis, Kitchener

We’re looking for a passionate and experienced Senior Product Designer to join our Product Team. Reporting to the Director of Product, you possess extensive product design and user research experience.

Working with both internal stakeholders as well as our customers you will formulate and execute the end-to-end research, design and testing processes that will redefine the technical support agent experience within the ISP and Smart Home industries. You will seek out, synthesize and implement designs that delight users and drive adoption through digital experiences. You will drive accountability within the product and engineering teams to apply the design lens throughout the product development lifecycle.

If the thought of doing all of the above for an innovative technical support platform interests you, we definitely want to chat.

Click here to apply

As a Senior Product Designer, you will…:

• Articulate clear design principles back to product and development stakeholders to demonstrate fit between your design and customer requirements
• Independently envision solutions to design challenges
• Organize and design usability tests within the target persona groups in order to evaluate and iterate the design
• Work with the Director of Product to understand platform features, user stories and personas to create mobile-based and browser-based wireframes, mockups and prototypes that accomplish product goals
• Own and manage mock-up templates for all white-labeled applications
• Post-deployment, ensure that appropriate processes are in place to rigorously track and measure design success

To be successful in this role, you should have…:

• 3+ years of work experience in product design, UX research, or other relevant roles
• Prior experience with designing for both mobile and web platforms
• Prior experience with Adobe XD or equivalent (Sketch, Invision)
• Prior experience working in an agile-oriented organization

Bonus points for:

• Prior experience working at a technical support or call centre
• Demonstrated understanding of networking principles

If you can provide us with examples of previous work (i.e. wireframes, mock-ups), please send them our way as well!

Do you feel like you’re able to tackle this role? Show us what you got! We absolutely don’t expect applicants to check off every box for any of our positions, and welcome you to apply if you feel like you’re an excellent fit.

Why RouteThis?

• Growth: As a rapidly growing startup, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.
• Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.
• Fun: Monthly team social events, delicious pour over coffee and espresso in the office, or just grabbing a drink at a nearby coffee shop with a coworker. We never forget that work should also be fun.
• Perks & Benefits: We cater lunch every Friday and offer snacks in the office on top of competitive salaries and a generous benefits package.
• Location: Located in downtown Kitchener, near a bus stop and the future home of the LRT and transit hub, RouteThis has a prime location if you want to live downtown.

November 2019: UX Community Shorts

uxWaterloo is excited to bring you another UX Community Shorts session, where 6 local UXers will share their experiences and learnings from the field. Topics will range from research sprint, design for educators, remote teams, freelancing, the philosophy of UX, and more. It’ll be a great night with a wide range of ideas.

Join us and hear from:

Kimberly Tee and Julia Thompson: Research Sprints
Caleb Williams: Design for Educators
James Carmichael: The Importance of Flexibility
Deanna Ritchie: Communicating through packets: How one UX designer works with her remote dev team
Corey Sawkins: The philosophy of causality and UX

Please register for this free event

Thursday November 21st, 2019
5:30 to 7:00 pm
Communitech Hub, 3rd Floor, Roddenberry
[View on Google Maps]

Oct 2019: Editing and Visual Storytelling in the [Digital] Age of Distraction

Scanning for HDMI input…
Scanning for HDMI input…
…
[Where’s that stupid dongle!?!?]

This session will discuss the value of graphical communication and the importance of editing in the digital world of Ctrl-Z, auto-fill, and Google Image search. By incorporating visual storytelling, manual editing, and just generally slowing things down, you’ll find increased attention and engagement when presenting your design ideas to other people. You’ll also find out why your messy handwriting is actually a communication asset!

Attendees will :

• remember how great it was to scribble and scratch out ideas when you were a kid
• see how to present something in 2019 without a PowerPoint slide deck
• practice the art of non-digital editing

About Matt

Matt Borland, PhD, is a Lecturer in Systems Design Engineering at the University of Waterloo. He works hard to make his students care about the people attached to the technology and math they are using to solve problems. His personal design interests are currently focused on exploring how musicians use new interfaces for musical expression. He also runs a local music technology workshop series under the University of Waterloo Tape Music Club name.

Please register for this free event

Thursday October 17, 2019
5:30 to 7:00 pm
Communitech Hub, 3rd floor
[View on Google Maps]

Job: Product Designer, Roadmunk, Kitchener

About Roadmunk

Roadmunk is a high growth start-up in a fast-moving and highly competitive market. What sets us apart is our deep understanding of our users’ psychology and our ability to produce simple solutions to complex problems.

Roadmunk was inspired by a problem our founders experienced personally: there was no simple way for product managers to build and share roadmaps. So, we built an app to help companies create roadmaps of all shapes, sizes, and types. Our goal is to make strategic roadmapping quick, effective and collaborative.

The most forward-thinking product teams (we’re talking in the thousands here) from top companies like Amazon, Disney and eBay are using Roadmunk to align all of their stakeholders and execs using beautiful, crystal-clear roadmaps.

From day one, we’ve built our app, business, and culture around our people-first values. These values are the driving force behind everything we do:

• Start with empathy
• Driven to succeed
• Trust through transparency
• Build with balance
• Always learning
• Fun together

We’re really proud of the culture that we’ve created together. At Roadmunk, you’ll be joining a welcoming, supportive and fun team that will make sure you have all the things you need to be successful in your role.

Simply put, Roadmunk’s user experience sets us apart from other Product Management tools. Our designers work tirelessly to tow the line between flexibility and simplicity to put as much power into the hands of our users as we possibly can. As a key member of our design team you’ll quickly build deep empathy for our customers’ needs, design simple elegant user experiences, validate your designs with our user base and get them built through Engineering.

Apply on Greenhouse

Role Summary

You care deeply about creating products that people will love. You’re never done learning. You expertly balance your endless pursuit of the perfect solution with the drive to ship early and often. You’re equally at ease championing a vision, prototyping an idea, interviewing a user or resolving a technical challenge. You make every project you work on fun and exciting for the people working with you.

What you’ll do:

• Design features that make our users’ jaws drop…in a good way.
• Partner with Product, Engineering and other departments to deliver new features and enhancements to market
• Know our users better than they know themselves
• Advocate for and exemplify UX and design best practices
• Align every feature and enhancement with the product & design vision

Requirements

• 3+ years of UX design experience
• Proven track record of designing software that customers love
• Strong portfolio demonstrating simple and elegant solutions to complex design problems
• Knows how to ship quickly without sacrificing UX quality
• Equal passion and aptitude operating at all levels from strategy to pixels
• Working knowledge of design thinking and user centered design best practices
• Comfortable in Sketch & InVision
• Loves working directly with developers in an agile software development environment

Benefits

We know we’re not alone in boasting things like flexible working hours, on-site snacks, monthly team social events, and the occasional dog in the office. That has become table stakes in this job market.

But just in case we need to be specific…

• Competitive salary and stock options
• Full health benefits package from day one
• Annual health & wellness allowance
• Diverse projects, cutting-edge tools and freedom to experiment!

Roadmunk is an equal opportunity employer. We thrive on diversity and are committed to creating an inclusive environment that represents a variety of backgrounds, perspectives, experiences, and skills.

Apply on Greenhouse

Job: Product Designer, Zenreach, Kitchener

Description

Greenfield Labs is the Canadian R&D Hub for Zenreach. 

Zenreach solves a major problem for brick-and-mortar businesses—the majority of advertising is online, yet over 90% of purchasing still happens offline. Our platform links the two by automatically tracking customer visits, building rich customer profiles, targeting communication more precisely and directly measuring in-store impact. We are backed by some of the biggest names in Silicon Valley. If you’re interested in joining a team that is changing the way the world does business, this might be the place for you. 

Apply Now

The Opportunity

Our small but mighty team is looking for a highly-motivated Product Designer to work collaboratively and iteratively to turn complex problems into innovative, user-centered solutions. You will be responsible for leading and managing a full-cycle design process from conception to launch, delivering magnificent visual solutions. If you’re looking for an opportunity to make an impact in solving real world problems, drive positive business outcomes and grow in your career – we want to talk to you! 

Responsibilities

• Own and lead end-to-end design process of products/features and measure success through data and user research 
• Deeply understand and translate our customer’s needs into delightful and thoughtful solutions 
• Make strategic decisions based on insights from user-testing, research, and qualitative data 
• Partner with fellow design, product and engineering teams to conceptualize, design and deliver product and features as well as define both long-term strategies and short-term tactics 
• Create design flows, wireframes, customer journey maps, and other tools to guide the product development process 
• Translate complex ideas into elegant and intuitive designs 
• Independently contribute to various design projects and participate in design reviews to share your work and solicit feedback 
• Balance working on multiple projects at once, applying yourself to a variety of contexts in parallel 

Requirements

• 3+ years of relevant full-cycle design experience 
• You have an inspiring online portfolio that showcases how you’ve researched and designed impactful projects and solutions 
• You’re obsessed with the details, passionate about the latest design trends and have an understanding of design best practice 
• Experience in working and collaborating with diverse and remote teams in a rapidly growing and ever-changing environment 
• Excellent communication skills and presentation skills to clearly articulate your work, process, and decisions and crave feedback from cross-functional team members 
• You’re extremely fluent in working with Sketch, Adobe Creative Suite, and various prototyping tools 
• Basic knowledge of the capabilities and limitations of Web technologies such as HTML, JavaScript and CSS 
• You’re self-motivated with a positive attitude and are always looking for ways to improve our product and your own skill set 
• Self-starter attitude with excitement to work in a fast paced and low ego environment 
• Proven track record in working closely with Product Managers to develop and refine product requirements, creating solutions, and getting buy-in from stakeholders 

Our Values

• Be Committed: Work hard, Own the problem, Learn 
• Create Trust: Do what you say, Create trust with our Clients and Colleagues 
• Be Bold: Experiment, Speak up, Hope is not a plan 
• Deliver High Performance: Prepare, Commit, (over) Deliver 

Greenfield Labs is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Apply Now

June 2019: UX Community ‘Shorts’

Don’t miss our second ‘UX shorts’ session at the end of June, where 6 local UXers share recent experiences and learnings from the field. Topics will range from accessibility, storytelling, behavioural economics and more. It’s sure to be jam-packed with UX goodness.

Join us and hear from:

Mona Lam-Deslippe: Iterations of UX for Mozaik.Global
Marinette Fargo: It’s not just the law – The importance of accessibility in UX
Joyce Liu: How to write scripts to speed up UX analysis
Davis Neable: The power of storytelling in UX
Yeti Li: UX research and behavioural economics in the “wild”
Corey Sawkins: The philosophy of causality and UX

Please register for this free event

Thursday June 27th, 2019
5:30 to 7:00 pm
Communitech Hub, 1st Floor, Area 151
[View on Google Maps]

Job: Director of UX at North, Kitchener

About You:

You’re passionate about user experience and think deeply about what makes a product experience compelling. You have the ability to think about the complete experience from the 10,000ft level, yet also dig in on the little details that matter. You have experience leading UX teams, working on mobile or other form factors of computing (TVs, consoles, AR, VR, etc.), and have a proven ability to drive your team to deliver outstanding results.

Apply on LinkedIn

What you’ll be doing:

As the Lead for UX at North, you’ll be responsible for designing and implementing compelling user experiences for new products. As part of a small and fast-growing product team, you will have large amounts of responsibility and direct impact on a category-defining consumer product in a fast-paced environment. You’ll be managing designers, HCI researchers, and other UX team members on a day-to-day basis, and responsible for growing the UX team as required.

• Accountable for overall product user experience including on-boarding, software, hardware, and all other touch points
• Managing and leading a growing UX team

What you’ll need:

• Bachelor’s Degree or higher
• Minimum 7 years relevant UX Lead experience
• Expertise in creation of compelling, original user interfaces and experiences
• Demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Endless resourcefulness and a proven ability to cut through roadblocks and solve problems quickly
• Demonstrated leadership and management skills
• Degrees in psychology, industrial design, HCI, or equivalent are an asset

Feel like you can’t tick all the boxes above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

Why North:

Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals. We advocate a healthy lifestyle and promote continuous learning in a flexible work environment. Most of all, we set visionary goals, and we’re passionate about building the best, most impactful products that people will love.

About us:

North, formerly Thalmic Labs, builds products that change the way we see and engage with our world. North’s latest product, Focals, are custom-built glasses with a display only the wearer can see. Focals let you see texts, get turn-by-turn directions, check the weather, request an Uber, ask Alexa, and more — seamlessly and immediately. Founded in 2012, North has grown to a world-leading team of engineers, researchers, designers, and creators committed to building a future where technology is there when you need it and gone when you don’t, hidden by design.

Apply on LinkedIn

May 2019: Designing our process at D2L: grounded in and grounding conversations

Join us for the May session, where Erin Steed and Kate Wilhelm talk about the importance of conversation and the journey they took to articulate the design process with D2L in an effort to: 1) better communicate to our internal stakeholders how we work and contribute; 2) work together more effectively, and support new team members as they onboard; 3) tell a credible and important story about the role of research and design in our product process. Their process is a living document that is cited regularly, a meta example of the way they work, and a powerful communication tool.

Please register for this free event

Thursday May 16th, 2019
5:30 to 7:00 pm
Communitech Hub, 2nd floor
[View on Google Maps]

Job: Senior User Research at Oracle, Kitchener

Senior UX Researcher, Oracle-NetSuite GBU
Location: Kitchener ON, Toronto, or Austin, TX

Summary:

The mission of the Oracle-NetSuite Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.

As a member of the Supply Chain and Manufacturing UX team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience. This role will focus on the supply chain and manufacturing products, with an opportunity to also influence cross-suite research.

You will work with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.

Apply on LinkedIn

Responsibilities:

• Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.
• Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.
• Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
• This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.
• Be a thought leader in our team by coming up with the strategy for research to support cross-suite suite initiatives.

Qualifications/Skills:

• 3-5+ years’ experience doing qualitative and quantitative user research.
• Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, card sorting, tree testing, survey research, and formative and summative usability evaluations.
• Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
• Ability to creatively come up with appropriate research and usability methods for given research questions.
• Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
• Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
• Outstanding written and verbal communication skills. Strong analytical and presentation skills.
• Nice to have: Manufacturing or Supply Chain Management experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Apply on LinkedIn

April 2019: UX Community ‘Shorts’

Don’t miss our special session this month, where 6 local UXers share recent experiences and learnings from the field. With topics from leadership to user research to physical automation, it’s sure to be a lively session with a wide range of ideas shared.

Join us and hear from:

Nife Oluyemi with User Research is Underrated,
Andre Csapo with Tracking Time for User Insights,
Brandon Surya with The Power of a Design Management System,
Thomas Kaufmann with UX Design for Factory Automation,
Ali Tariq with The First 90 Days, and
Sean Willson with Using Experiments to Move the Needle.

Please register for this free event

Thursday April 18th, 2019
5:30 to 7:00 pm
Communitech Hub, 2nd floor
[View on Google Maps]