Job: Senior User Experience Designer at OpenText

Company: OpenText
Location: Waterloo, Ontario

Enabling the digital world

OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity

User Experience Designers at Open Text research, identify, and solve complex software design problems in an innovative, highly collaborative environment. We translate product requirements into designs that deliver compelling experiences that solve business problems. We’re responsible for designing the user experience framework, interaction and interface design for complex enterprise software applications.

User Experience Design works intimately with development to steer implementation details by advocating on behalf of the customer- in an in an agile/iterative product development environment.

You are great at

• Support Program and Product Management by performing user research, developing ongoing relationships with customers to build a shared understanding of their problems and needs
• Work with Product Management in helping to create the product backlog and define the user experience vision for the product.
• Identify and create user personas, buyer personas, and scenarios.
• Conceptualize, design and deliver intuitive and compelling designs for a complex product suite, or suites, that clearly support customer needs and business objectives.
• Advocate user needs throughout the development lifecycle in an agile/iterative environment to inspire the engineering team to develop the right product.
• Validate designs with customers and other stakeholders in order to drive iterative improvements throughout the development lifecycle.
• Coordinate among multiple designers supporting a suite of products, line of business or business unit.
• Maintain a cohesive user experience strategy for area of immediate responsibility; may lead or coordinate among other designers on cross-company UXD strategy. Researches and evaluates new product UXD support opportunities.
• Participate in customer site visits, beta test visits, customer briefings, customer councils, user group meetings, technical conferences, seminars, etc. as appropriate and as budget permits. Creatively engage with customers via virtual councils, webex sessions, and other remote technologies, especially when limited budget opportunities persist.
• Mentor peers, stakeholders, and teammates on customer-centered design principles and methodologies.
• Contribute to and help champion User Experience Design team initiatives, such as creation of design guidelines, process enhancements, toolkits, etc., fostering a customer-centered culture.
• Bring awareness of competitive software and emerging advances in the User Experience field, including interaction design, usability, user-centered design methods and state-of-the-art user interface technology into the company. Visit domestic / international customers and project teams (may travel 25% of time).
• Assist management to ensure proper workload balancing among other user experience designers as appropriate.
• Provide budget information to management for planning purposes. Assists management in developing budgets to ensure foresight and accuracy.
• Assist management in recruiting and staffing efforts, helping with initial applicant screening, on-site interviews and evaluations.
• Help drive awareness of the UXD team both inside and outside the company.

What it takes

• Strong technical background or the ability to quickly understand and articulate interactions in a complex technical environment
• Experience designing complex enterprise applications
• Experience in ECM, SAP, RM, BPM, ERP, WCM preferred
• UI development experience on web, desktop, or mobile platforms a plus
• Knowledge of UI development languages and tools (e.g. HTML, CSS, JavaScript, Flash, Java, C++) an asset
• 5+ years working with an experience design team… applicants with eclectic backgrounds welcome
• Passionate about creating products that best serve the needs of the user
• Effective at influencing and convincing colleagues, and highly motivated to effect change
• Strong analytical and problem solving skills, with the ability to conceptualize complex systems
• Demonstrated results-oriented work ethic and consistent record of meeting deadlines
• Excellent listener, facilitator, communicator, and team player
• Self-reliant, used to taking initiative, and great at follow-up
• Creative, with solid understanding of interaction design best practices / principles
• Requirements gathering and analysis
• Creation of user personas
• Task and workflow analysis
• Light prototyping (paper and click-through interactive)
• Heuristic evaluation and expert walk-throughs
• Usability testing and analysis of results and/or working with user researchers/usability engineers to convert test recommendations to design decisions
• Good analytical and organizational skills including the ability to organize and prioritize tasks
• Ability to work both independently and in a highly collaborate environment as part of a global User Experience Design team
• Ability to shift among multiple projects as needed in rapid, agile software development environment
• Goal driven; plans and manages toward achieving goals, anticipates problems and issues and proactively drives their resolution
• Prior experience doing UX within an Agile environment would be an asset
• Experience with a variety of UI design and prototyping tools, e.g. Visio, Photoshop, Dreamweaver, Axure, Balsamiq, Flash, etc.
• Web Development (HTML, CSS, PHP, JavaScript) and Flash experience a plus
• Knowledge of GUI accessibility standards (Section 508, WCAG, etc.) a plus
• Knowledge of Enterprise Content Management (ECM) products would be an asset

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental condition, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

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