Job: Senior User Research at Oracle, Kitchener

Senior UX Researcher, Oracle-NetSuite GBU
Location: Kitchener ON, Toronto, or Austin, TX

Summary:

The mission of the Oracle-NetSuite Experience Design team is to enable customers to do their jobs quickly, easily and delightfully.

As a member of the Supply Chain and Manufacturing UX team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience. This role will focus on the supply chain and manufacturing products, with an opportunity to also influence cross-suite research.

You will work with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise and research to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.

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Responsibilities:

• Propose, plan, execute, and deliver user research and usability activities at various stages of the development lifecycle.
• Collaborate with the experience design team and product management to help establish a strong usability methodology for NetSuite.
• Educate other teams on research and usability best practices and enable teams to explore basic research activities on their own.
• This is a very hands-on role, and includes managing participant recruitment, data collection (includes moderating sessions), data synthesis and analysis, and delivery of findings and recommendations.
• Be a thought leader in our team by coming up with the strategy for research to support cross-suite suite initiatives.

Qualifications/Skills:

• 3-5+ years’ experience doing qualitative and quantitative user research.
• Extensive experience planning and executing different types of research and usability testing activities such as customer visits, requirements gathering activities, card sorting, tree testing, survey research, and formative and summative usability evaluations.
• Degree in the field of HCI, Human Factors, Usability Engineering or related field (advanced degree a plus)
• Ability to creatively come up with appropriate research and usability methods for given research questions.
• Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
• Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
• Outstanding written and verbal communication skills. Strong analytical and presentation skills.
• Nice to have: Manufacturing or Supply Chain Management experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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