Job: Lead UX Designer at TD Lab

Position: Lead UX Designer
Company: TD Canada Trust
Location: Waterloo, ON

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).

TD is the sixth largest bank in North America by branches and serves over 24 million customers in three key businesses operating in a number of locations in financial centres around the globe:

• Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
• U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
• Wholesale Banking, including TD Securities.

TD had CDN$1.1 trillion in assets on January 31, 2015. TD also ranks among the world’s leading online financial services firms, with approximately 9.7 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.

Department Overview

Reporting to the AVP, TD Lab & Enterprise Innovation, the Senior UX Designer plays a key role leading solutions exploration, design, and development across the TD Lab and TD Lab Accelerator teams – rapidly bringing new solution concepts to customers as in-market betas, and acting on their feedback. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.

Lean, creative, and experimental, the TD Lab delivers exceptional experiences by understanding our customers. The TD Lab team explores new solutions and emerging technologies through ideation, design, prototyping, and tech partnerships – and delivers new solutions to test in market.

Job Description

• Lead and mentor two teams of designers and developers, including experienced engineers and co-op students, through all aspects of the design process. This role is both hands-on and instructive with the ability to deliver, and guide others.
• Continuously evolve TD Lab design processes, including experimentation and learning with emerging methodologies
• Design flows and experiences that are incredibly simple and elegant
• Work closely with other designers, engineers, and marketing to ship extraordinary products and experiences
• Design highly functional user interfaces using design research techniques, including in-field observations, customer interviews, usability testing, and other forms of user need-finding
• Build personas, storyboards, flowcharts, wireframes and prototypes
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Work closely with development teams to ensure that design specifications are implemented
• Lead and mentor TD Lab Accelerator Designer

Requirements

• A Bachelor’s Degree in Human-Computer Interaction, Interaction Design, or a related design discipline
• More than 5 years experience creating impactful and attractive products with multidisciplinary teams
• Knowledge of interaction design and user testing methodologies, across a wide variety of ecosystems and platforms.
• Love of collaboration, and enjoys teaching others
• A solid understanding of visual design principles across a range of digital platforms including web, mobile, social, tablet, kiosk, and whatever is next
• Proven ability to generate assets for build phases
• Good communication skills to articulate creative and aesthetic choices to team members
• Capable of taking design and performance feedback extremely well
• Ability to multitask, prioritize projects, and communicate progress and expected milestones
• Track record of maintaining the quality of your designs throughout all phases of the project
• Obsessed with finding the sweet spot between beauty and functionality
• Proficiency with design and prototyping tools such as Photoshop, Illustrator, Balsamiq, Axure, etc.
• You need to love what you do, have opinions, work well in a team, and get excited about design and UX.
• Have experience in guiding real products, for use by real people from concept to completion.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.

Apply now.