(September 2011) Tom Robinson on designing for novices, experts, and others

We’ve all seen the frustrations of novice users struggling with a piece of software not designed for them. Novices need features to help guide them through complex software. On the other hand, features designed to help novices may slowdown and frustrate expert users. Before we can design for novices and experts, we need to know how both groups interact with software. Knowing what novices and experts need from software, and which group we should design for, will help us decide what features to include and exclude.

During this session, we will look at who novices are, who experts are, and who’s in between. We will then have an extensive group discussion about which level of expertise people design for and how they approach design for that group.

Tom Robinson is a PhD student at the University of Waterloo. He is researching how people learn to use computer software, looking at the stages of knowledge that people pass through as they learn. Previously, he worked at Maplesoft and TD bank as a GUI developer. He has a bachelors and masters degree in Computer Science, also from the University of Waterloo.

Thursday September 15, 2010
5:30 to 7:00 pm
Accelerator Centre
295 Hagey Blvd., Waterloo

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