Job: Senior User Experience Designer

Open Text™ (NASDAQ: OTEX; TSX: OTC) is the world’s largest independent provider of Enterprise Content Management software. The company’s solutions manage information for all types of business, compliance and industry requirements in the world’s largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about Open Text, visit www.opentext.com.

User Experience (UX) Designers research, identify, and solve complex software design problems in an innovative, highly collaborative environment. UX Designers work directly with program managers, product managers, architects, and software developers to translate high level product requirements into designs that deliver compelling experiences that solve the business problem. They are responsible for designing the user experience architecture, interaction flow, and UI design of complex enterprise software applications.

Must be self-motivated with ability to work both independently and in conjunction with other UX team members and product groups. Enthusiasm and flexibility to work on a variety of projects are necessary, as well as the ability to rapidly acquire new domain knowledge. Must have the ability to balance business needs and usability / design ideals within a fast-paced, agile software development environment.

Responsibilities

• Support Program and Product Management by performing user research, developing ongoing relationships with customers to capture their stories and build a shared understanding of their problems and needs
• Work with Product Management in helping to create the product backlog and define the user experience vision for the product.
• Conceptualize, design and deliver intuitive and compelling designs for a complex product suite that clearly support business objectives
• Advocate user needs throughout the development lifecycle to inspire the engineering team to develop the right product
• Validate designs with customers and other stakeholders in order to drive iterative improvements throughout the development lifecycle
• Mentor peers, stakeholders, and teammates on customer-centered design principles and methodologies
• Maintain an awareness of current trends in interaction design and competitive software to identify opportunities to enhance the user experience
• Contribute to and help champion User Experience Design team initiatives, such as creation of design guidelines, process enhancements, toolkits, etc., fostering a customer-centered culture

Requirements

Education

Degree in Interaction Design, Psychology, Human Factors, Industrial Engineering or related HCI discipline, or demonstrated proficiency and experience in the field of software user experience / interaction design.

Skills

Minimum of 5 plus years of strong software interaction design experience reflected through portfolio / work samples demonstrating the following skills:

• Demonstrated results-oriented work ethic and consistent record of meeting deadlines
• Excellent listener, facilitator, communicator, and team player
• Self-reliant, used to taking initiative, and great at follow-up
• Creative, with solid understanding of interaction design best practices / principles
• Requirements gathering and analysis
• Creation of user personas
• Task and workflow analysis
• Light prototyping (paper and click-through interactive)
• Heuristic evaluation and expert walk-throughs
• Usability testing and analysis of results and/or working with user researchers/usability engineers to convert test recommendations to design decisions
• Good analytical and organizational skills including the ability to organize and prioritize tasks
• Ability to work both independently and in a highly collaborate environment as part of a global User Experience Design team
• Ability to shift among multiple projects as needed in rapid, agile software development environment
• Goal driven; plans and manages toward achieving goals, anticipates problems and issues and proactively drives their resolution
• Prior experience doing UX within an Agile environment would be an asset
• Experience with a variety of UI design and prototyping tools, e.g. Visio, Photoshop, Dreamweaver, Axure, Balsamiq, Flash, etc.
• Web Development (HTML, CSS, PHP, JavaScript) and Flash experience a plus
• Knowledge of GUI accessibility standards (Section 508, WCAG, etc.) a plus
• Knowledge of Enterprise Content Management (ECM) products would be an asset

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